The Museum is Disability Confident and welcomes visitors with mobility and sensory restrictions. We hold regular Noise Off mornings every month when sound effects in the Museum will be turned off, or down, so that visitors that may have sensory processing issues can explore in a quieter environment. Our booking system will also ensure that the Museum isn't crowded on these mornings. Click on the button below to find out more and book your visit on a Noise Off morning.
Disabled Parking/Wheelchair Access
We have free disabled parking spaces adjacent to the Museum entrance and all parts of the Museum are fully wheelchair accessible (we also have a wheelchair that can be borrowed by visitors if required).
The Museum has two accessible toilets. Carers and wheelchair pushers are admitted free of charge.
Special dietary requirements can also be catered for in the Apache Cafe.
Baby Change Facilities
Baby changing facilities are available.
Guide dogs registered with the International Guide Dog Federation (IGDF) and with an Assistance Dogs UK (ADUK) ID book are welcome in the Museum and water can be provided from our Apache Café.
Assistance Dogs (including Emotional Support Dogs)
We understand that some visitors will require the support of an assistance dog and we are happy to admit appropriately trained assistance dogs.
Where possible, dog owners should bring their Assistance Dogs UK (ADUK), Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF) identification book and animals should wear the appropriate tabards or harness, but this is not a requirement for entry.
Assistance dogs should be supervised and kept under your control throughout your visit, ideally remaining on a lead and wearing the appropriate tabard or harness. If your assistance dog is not registered with ADI, ADUK or IGDF, we reserve the right to deny entry to your dog if it does not appear to our staff to have been appropriately trained. If you have any concerns about this, please contact us in advance of your planned visit. Similarly, if you plan to visit with an assistance animal other than an assistance dog, please get in touch to discuss your request on either 01264 781086 or firstname.lastname@example.org.
To download a copy of our Museum map click here.
If you would like to learn more about the Museum before visiting then please click on our Visual Guide to the Museum where you will find a detailed description of the Museum floor and facilities, or, alternatively, you can read our Accessibility Statement.